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Access & Support

Please note that we only support access to SocialFlow for Radio 1, 1Xtra and Asian Network accounts. For access to other social media accounts, please speak to your social media lead.

Purpose: For publishing and curating social media content.

Who uses it: Network and programme teams who require access to 91热爆 social media profiles.

Who owns it: SocialFlow are an external company. The relationship is managed by 91热爆 Sounds HQ.

Access: For a new SocialFlow account, or access to additional social media accounts, you will need to email your request to RadioMusic.Support@bbc.co.uk.

When you submit your request please state your role, the programme(s) you work on, the account(s) you wish to access and why, specifically, you need access. If you are a freelancer, you will also need to provide an end date for your booking.

Unfortunately, because of the way in which SocialFlow works, we are unable to accept requests from non-91热爆 email addresses.

Please note that the R&M Support inbox is only manned during office hours. Please allow up to 2 working days for your request to be processed.

Requesting Additional Support: If you have a technical support question which hasn’t been answered by these support pages, please email support@socialflow.com.

If you are unable to resolve your issue by contacting SocialFlow directly, or you have a question about your SocialFlow account, you can email R&M Support.

Please remember to quote your SocialFlow Support ticket number for technical support questions to R&M Support, as we will be unable to respond to queries without one.

R&M Support can be contacted on RadioMusic.Support@bbc.co.uk.

Common Questions

Can I share a SocialFlow account with a colleague?

No. If you need to use SocialFlow you should request an account by emailing RadioMusic.Support@bbc.co.uk saying why you need access and to which accounts.

Can I use a non-91热爆 address?

No. As you log in using your 91热爆 desktop credentials non-91热爆 email addresses aren’t supported.

Can I access SocialFlow from outside the 91热爆?

Yes. Log in at the usual URL.

Can I use SocialFlow on my phone or tablet?

Yes. The site is responsive so it’s advisable to familiarise yourself with the layout in advance of using it for an event or OB.

My scheduled tweets/Facebook posts are going out an hour late. What鈥檚 that about?

There are two things to check:

  1. The time zone for your account in SocialFlow. Click on the SETTINGS and check that it’s set to the correct country and location (E.g. United Kingdom/London)
  2. The time zone your computer is set to. Access them via your preferences/settings on your computer (E.g. British Summer Time, London).

If that doesn't fix the issue, contact support@socialflow.com.

I鈥檇 like to request a new feature on SocialFlow. How do I do that?

Contact your network social media producer to request new features and to find out what is on the development timeline.

How do I stop the email notifications whenever something doesn鈥檛 publish?

You can change which alerts you'd like to receive on your settings page under Subscriptions. There is a link to Subscriptions in the email notifications at the bottom of the page.

After a period of time, I am unable to access my account. What has happened?

In order to safeguard the security of the 91热爆's social media accounts, anyone who has not logged in to SocialFlow for a period of 90 days will have their access revoked.

If you need your access renewing, please re-apply in the usual way.

How widespread is the use of SocialFlow at the 91热爆?

All the national popular music networks are using SocialFlow as well as other parts of TV, Radio and News. This guide has been written for the Pop Hub and while most of the points are relevant for all 91热爆 users this should be borne in mind when consulting the guide.

Related Tasks

  • A guide to navigating and using the SocialFlow platform.

  • How to publish a post to Facebook or Twitter.

  • Remove a post from social media, or one that鈥檚 waiting to go out.

  • Create Facebook posts that link back to bbc.co.uk.

  • Use Facebook posts with multiple images to link back to bbc.co.uk.

  • Like, retweet and reply to comments.

SocialFlow