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Gloria Hunniford, Julia Somerville and Angela Rippon meet the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right. The team asks whether a licensing scheme for all builders could stop the cowboys once and for all. Also, the couple who chose the self-proclaimed number one company in the business to have their state-of-the-art new heating system installed but now bitterly regret it.