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The holiday hotel that looked like a building site

Episode 39 of 40

Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?

Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website? Customers of one of the biggest names in travel were taken aback by its response to their complaints – so the team reveals how you can be sure before you book. Plus, the holiday activities our travel insurance doesn’t cover: the team meets couples who only learned their excursion of choice wasn’t covered when it was too late – and they were left facing eye-watering medical bills. And travel expert Simon Calder answers more viewer questions in the Advice Clinic.

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43 minutes

Credits

Role Contributor
Presenter Gloria Hunniford
Presenter Julia Somerville
Presenter Angela Rippon
Executive Producer Rowland Stone
Series Editor Chris Walker
Series Producer Lizz Martin

Broadcast