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Episode 19

Episode 19 of 20

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down. One man reveals how he took on the insurance firm who had been overcharging his mother for 30 years. Plus why some of the biggest online retailers still haven't managed to stop fake or counterfeit goods being sold on their sites, and a bumper visit to the programme's pop-up shop includes advice on recycling mobile phones, and the case of a new chair that mysteriously changed colour.

44 minutes

Credits

Role Contributor
Presenter Gloria Hunniford
Presenter Angela Rippon
Presenter Julia Somerville
Executive Producer Rob Unsworth
Series Producer Sherry Knight

Broadcasts