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Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for, meeting customers of one of the biggest names in the bathroom business who now bitterly regret handing over their cash. Plus the sofa specialist that has left some viewers feeling distinctly uncomfortable, and with an increasing number of bus passengers across the country feeling cut off thanks to so many routes being cut or slashed, how locals in one area have come together to find a solution.