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Julia Somerville, Angela Rippon and Gloria Hunniford get to the bottom of why viewers who have, in some cases, forked out thousands of pounds have ended up with nothing in return. Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home. Can the team find out where they have gone? Plus, a money-making opportunity that has fallen flat, the driving test website that is not what it seems, and why cashback deals are not always as straightforward as you may be led to believe.