Pension service line
The 91热爆's in-house Pension and Benefits Centre offers prompt help on everything to do with the Scheme. Our pension service line is available from 10.00am to 4.00pm, Monday to Friday, on 0303 081 2848.
Alternatively you can write to:
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91热爆 Pension and Benefits Centre
3 Central Square
Cardiff
CF10 1FT
or you can email us at myPension@bbc.co.uk
We aim to deal with 95% or more of all cases within best-practice times for the pensions industry. Our service standard is to acknowledge all the correspondence within five working days of receipt, and to give you a firm commitment of when we will deal with the matter. There are standard times for processing all routine work. When there is a delay, we will let you know and keep you informed of progress.
Under the terms of the Financial Services and Markets Act 2000, we are not authorised to give you financial advice. However, we will give you the information you need to get independent financial advice and to help make your own decisions.
We welcome suggestions for improving the service we offer.
About the Scheme
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Trustees
91热爆 Pension Trust Limited is the sole Trustee of the Scheme. Its board, commonly referred to as 'Trustee Directors', consists of 11 directors. -
Privacy Notice
This Privacy Notice explains how we鈥檒l use the personal data we hold about you and your dependants. -
How to contact us
Contacts section -
Glossary
Page about pension terminology
