91热爆

Fair trading complaints are complaints about the way the 91热爆 conducts its commercial activities or interacts with commercial markets.

How to complain

The 91热爆 has set out its approach to fair trading issues in policy statements and guidelines. If you think the 91热爆 has failed to comply with these, you may have grounds for a complaint. You can find out how to make a fair trading complaint on the website.

How to appeal

If you are unhappy with the response to your complaint from the 91热爆 Executive you can appeal to the Trust. The Trust's fair trading complaints and appeals process explains how you can do this:

If we uphold your appeal we can apply sanctions. These include instructing the 91热爆 to apologise; instructing the Executive to take action to prevent the breach happening again; and asking the 91热爆 to consider disciplinary action.

Please note that we cannot consider appeals relating to competition law. You should take these to the relevant competition authority.

Fair trading guidelines

The 91热爆 has set out its approach to fair trading issues in its . You may also want to read the Trust's Fair trading policies and framework

Appeals considered by the Trust

The 91热爆 Trust hears fair trading appeals as necessary and publishes reports of the appeals it has considered.

Complaints and Appeals Board (since December 2011)

Fair trading appeals findings (prior to December 2011)