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Has people using less cash and higher tip suggestions on pay terminals increased expectation on customers?

Tipping has a long history in the United States, but there is evidence that the coronavirus pandemic has changed the culture and percentages involved.

Presenter Rick Kelsey speaks to waiting staff in New York, travel experts and explores the legal rules around tipping.

Presented and produced by Rick Kelsey

(Image: Someone placing dollars into a tip jar. Credit: Getty Images)