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Donte Robinson and Rashon Nelson were waiting to meet a business associate in Starbucks. After two minutes, the store manager called the police and the African-American men were removed from the caf茅 in handcuffs.

The Starbucks CEO has described the incident as 鈥渞acial profiling鈥�, claiming that the manager acted on unconscious racial bias. In response, he closed 8,000 branches of the coffee giant so his staff could attend anti-bias training.

It鈥檚 not just Starbucks - diversity training, such as this, has become a multi-million dollar global business. On this week鈥檚 Inquiry, we examine why these biases are so ingrained and what we can do to eradicate them.

(Photo: Two little boys on the grass. Credit: Shutterstock)