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Listener Se谩n tells Holly about his experience buying a bed for his son. They already had a mattress so just bought the frame, which had storage accessed by lifting the mattress. When it was delivered they discovered the mattress they had was too light to keep the frame down, but when they contacted the shop they didn鈥檛 get the response they hoped for. Chief Inspector of Trading Standards in Northern Ireland, Damien Doherty, explains Se谩n鈥檚 consumer rights.

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