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The water industry is in crisis. Can it be fixed?
Our loos flush and water comes out of our taps. In that sense, the water industry in England and Wales works. In just about every other way, it鈥檚 a mess.
Faith in water companies has never been lower and it鈥檚 not hard to see why.
There are some common denominators causing stress on the system that will take radical reform to tackle. The government knows this - which is why it has just announced a major new commission to conduct the biggest review of the sector since privatisation 35 years ago.
But what are the biggest problems, are there obvious solutions, and what could they mean for customers and their bills?
The 91热爆's business editor, Simon Jack, presents his InDepth piece.
(Image: 91热爆/Getty)