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As the sun rises, the local council, the Royal Borough of Kensington and Chelsea are responsible for helping families try and find their loved ones and arranging accommodation for those who have just escaped Grenfell Tower.

But as the situation spirals out of control, lost keys, 鈥渄ehumanising鈥� processes and slow support for residents lead to frustration and confusion.

Presenter: Kate Lamble
Producer: Josephine Casserly
Production coordinator: Janet Staples
Audio engineers: James Beard and Gareth Jones
Story consultant: Simon Maybin
Editor: Penny Murphy