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In Liverpool, many drivers are facing significant issues with faulty cars purchased through hire purchase agreements.

As car prices soar, more people are borrowing to buy vehicles, but when problems arise, getting them resolved can be challenging.

The Financial Ombudsman Service reports a surge in complaints about poor-quality cars sold on hire purchase.

Ellie Woodhall, a social worker from Liverpool, encountered these difficulties first-hand with a used car she bought through an online marketplace. Her case highlights the broader issue of struggling to fix defective vehicles while still managing the financial burden of car loans.