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If companies know they inappropriately installed a prepayment meter, then they should fix it now’ was the message today from the CEO of the energy regulator OFGEM. The forced installation of prepayment meters was suspended after an investigation by The Times into British Gas contractors breaking into the homes of vulnerable customers to force-fit meters. OFGEM will investigate British Gas and will also review regulations on the installation of prepayment meters, which have increased sharply over the last year.

Credit: Reuters
Location: Cardiff, United Kingdom
Copyright: Reuters/Natasha Hirst