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Families across Essex lost thousands of pounds when they paid a plumbing company for work that was not carried out or completed.

Wallace and Sons Plumbing and Heating closed despite taking payments for materials that were never ordered.

In a social media post, Luke Wallace confirmed that 22 people were owed money, but claimed a negative Facebook comment caused some to cancel work.

Mr Wallace has refused to answer the 91热爆's questions.

Essex Trading Standards said it was aware of the company due to a number of complaints about the business.