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Fast broadband has never been more important - for studying, working from home and streaming films and gaming. The comparison website USwitch says there's been a rise of more than a third in people deciding to pay more to get faster broadband speeds. According to Ofcom, 96% of households in the UK could get super-fast broadband, but a significant proportion don't - for all kinds of reasons. Winifred Robinson speaks to one family who're struggling and find out what's been going on in the broadband market during the pandemic.

First broadcast on You & Yours, 1 February 2021.