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A man with disabilities collapsed at Heathrow Airport while waiting for a booked wheelchair that failed to turn up, his family have said.

Antony Taylor, 61, from Northallerton, had arrived on a British Airways flight from Spain after attending a conference on disabled access to football grounds.

But after standing for 20 minutes he collapsed and was taken to hospital, his daughter Hannah said.

British Airways and Heathrow Airport both said they were investigating.

Ms Taylor, from Darlington, said she received a phone call from her "tearful and distraught" mother Maureen, 61, after her parents arrived back in the UK from Bilbao on Sunday.

The couple had attended a conference organised by the Centre for Access in Football in Europe (Cafe).

Mr Taylor has a long-standing spinal problem and associated mobility issues.

Hannah Taylor said: "Mum and Dad had pre-booked a wheelchair so it would be waiting when they got to Heathrow.

"But it wasn't there and my dad was left standing in line while they tried to get another one.

"After half an hour he collapsed and had to be taken by ambulance to hospital.

"It's disgraceful to think that this can happen. We're all so upset."

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