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Sarah Russell had been working as a Control Room Officer for only 9 months before the Grenfell Tower fire. The inquiry heard how she spent almost an hour on the phone with 12 year old Jessica Urbano Ramirez who died on the 23rd floor.

The London control room was unable to handle all of the 999 calls made on the night of the fire. Control room officers from Surrey, Kent, and Essex Fire and Rescue Services who helped answer overflow calls also gave evidence.

Producers Kate Lamble
Researcher Olivia Beazley
Contact us via email: grenfellpodcast@bbc.co.uk