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Office life in the 21st century: David Bolchover, author of The Living Dead: Switched Off, Zoned Out, tells us why he thinks there are too many people doing very little at work, and why he believes there's a conspiracy of silence about it. Also, we ask whether office design matters when it comes to workers' productivity. Barbara Kiss and Jane Clay of office designers Gensler take us on a tour of the new offices of United Business Media, or UBM, a London-based marketing a communications company. And Lucy Kellaway of the Financial Times muses about whether a desk, chair and congenial colleagues are really all you need to work effectively.