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Using characters from both EastEnders and E20, writers, producers, cast members and directors of both soap operas explain how an in-depth knowledge of your character is a vital part of creating not only believable storylines for them but also the words they will say and the actions they will employ.

The importance of authenticity is explored, with writers explaining how they ensure that their characters are speaking as authentically as possible. The importance of empathy to creating a believable, successful character is also explored, and directors and writers demonstrate how the decisions they make about a character will impact upon how an audience reacts to them.