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Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong? And firms that could be doing a lot more to make life easier. Legal expert Gary Rycroft helps one man who is struggling to deal with his paperwork and bills after a life-changing accident.

Also, guide dogs and minicabs. We investigate how some private hire drivers are serving customers unfairly. And the Advice Clinic takes on warranties and guarantees, asking whether they are worthless or worth their weight in gold.