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Episode 1

Episode 1 of 40

The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.

From a brand new home, Rip Off Britain HQ in Salford, Angela Rippon, Gloria Hunniford and Julia Somerville are joined by Britain’s best consumer experts to help solve the problems you send in every day. In this edition, we reveal customer service failures at one of the country’s biggest energy firms, including the case of one woman whose account went from being £200 in credit to £6,000 in debt within days. We ask the new boss whether customer service is going to get better. Plus more frustration for customers of Britain’s most complained about pay TV provider, and how one woman ended up with a £5,000 bill for a car accident that wasn’t her fault – all because she unwittingly dialled the wrong number.

43 minutes

Last on

Thu 25 May 2023 02:10

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Credits

Role Contributor
Presenter Angela Rippon
Presenter Gloria Hunniford
Presenter Julia Somerville
Executive Producer Rowland Stone
Series Editor Chris Walker
Series Producer Lizz Martin

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