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Episode 2

It is every holidaymaker’s nightmare – arriving at your hotel only to find it’s closed. And the customers left stranded at the airport because their Covid test results arrived too late.

It is every holidaymaker’s nightmare – arriving at your hotel only to find it’s closed. Plus the customers left stranded at the airport and thousands out of pocket because their Covid test results arrived too late to let them board the plane. And after airline customers were left waiting six months or more to get their money back for flights cancelled in the pandemic, how you can speed up your refund process.

44 minutes

Credits

Role Contributor
Presenter Julia Somerville
Presenter Angela Rippon
Presenter Gloria Hunniford
Series Producer Gaby Koppel
Executive Producer Rowland Stone

Broadcasts