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There is anarchy in the bus queue as a tube strike brings chaos to Oxford Street. Police, the street's security team and welcome ambassadors battle to get people home safely.

John Lewis is overhauling its homeware department, and the programme meets a Cornish furniture maker tasked with designing a room on the new floor. With the press launch imminent, the nerves are kicking in.

London's Ice Bar gets a refit, which involves Swedish ice experts importing a truckload of Scandinavian ice to carve on site.