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The Energy Ombudsman and Citizens Advice are handling more complaints about Scottish Power than any other energy company. We hear why one customer has been trying to change the name on their account for almost a year.

Anyone who takes a dog on holiday might want to check their insurance policy, after we hear from a listener faced with a large vet's bill after travelling to Germany.

And Bob Walker visits the research project in Brighton that is trying to reduce urban noise through design, and has found that by adding a few decibels of the right type of sound, people might reduce their own volume.

Presenter: Shari Vahl
Producer: Joel Moors.