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Complaining about a public service such as a hospital or school is so complicated that many of us don't even bother. Which? says last year half of us didn't because we think it would not be worth the effort, and nothing would change. There are calls for England to follow Scotland, Wales and Northern Ireland in setting up a single Public Services Ombudsman. Peter White finds out how that might look, and how effective it could be.

A Government incentive set up to get more of us using renewable heat is being criticised for encouraging people to waste energy. The Renewable Heat Incentive was established in 2011, and has been paying non-domestic users for every unit of heat they generate by burning wood or wood pellets. So is the scheme inadvertently encouraging people to burn more wood than they need?

Plus paying for a place on the stage. After Julie Walters' recent comments about the shortage of actors from working class backgrounds, we hear from students who say the price to audition for drama school is too much.

Presented by Peter White
Produced by Natalie Donovan.