Episode 3
Going behind the scenes at British Airways. Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.
In this final episode we're in the company's main control room with operations manager, and rugby enthusiast, Kevin McKenzie.
He reveals how the airline manages the challenges of operating out of the world's most congested airport, and deals with the knock-on effects of some passengers actions - from panic attacks before take-off to suspicious items discovered in luggage.
We follow the training of the airline's first intake of cadet pilots since the downturn in air travel after 9/11- each cadet has to pay 拢84,000 for the 18-month course, so failure would be expensive.
And through some of the company's 40,000 staff, including ex-Harrods manager David Page, we explore what makes BA such a Very British Airline.
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The baggage handlers
Duration: 03:52
Credits
| Role | Contributor |
|---|---|
| Series Producer | James Rogan |
| Director | James Rogan |
| Executive Producer | Nick Catliff |
Broadcasts
Mon 16 Jun 2014 21:0091热爆 Two except Scotland- Mon 16 Jun 2014 23:5091热爆 Two Scotland
- Tue 17 Jun 2014 23:2091热爆 Two except Northern Ireland & Scotland
- Sat 21 Jun 2014 19:0091热爆 Two Scotland
- Thu 17 Jul 2014 01:4591热爆 Two except Scotland
- Tue 21 Apr 2015 22:00
- Sun 31 May 2015 19:0091热爆 Two England & HD only
- Sun 14 Jun 2015 16:1591热爆 Two Northern Ireland
- Thu 9 Jun 2016 22:45
- Thu 4 Oct 2018 00:00
Working for British Airways
Clips from the 91热爆 Two series Airport Live