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Fraud by phone, cosmetic surgery

Consumer news. Winifred Robinson investigates whether phone companies could be doing more to protect their vulnerable customers against fraud.

Police say they are frustrated that phone companies have not taken swifter action to protect their vulnerable customers against fraud. Hundreds of people have been called by criminals and conned into passing on their credit card details. Phone companies could prevent this fraud, but many have so far failed to take action.

The government has taken steps to better regulate cosmetic surgery, but many industry figures believe the new rules fall short of what's needed to protect consumers.

Producer: Jonathan Hallewell
Presenter: Winifred Robinson.

Available now

56 minutes

Last on

Wed 26 Feb 2014 12:00

Chapters

  • Energy

    The energy regulator wants smaller companies to be a stronger force in the market

    Duration: 04:56

  • Courier Fraud

    The phone companies accused of failing to protect their vulnerable customers from fraud

    Duration: 05:32

  • India Cotton

    More on how cotton from India is traded on its way to our high street stores.

    Duration: 11:21

  • Amazon

    Amazon launches a new TV streaming service to rival the likes of Netflix

    Duration: 03:48

  • Connor Sparrowhawk

    The mother of Connor Sparrowhawk who died in an NHS unit on the report into his death

    Duration: 06:14

  • Cosmetic Surgery

    The cosmetic surgery industry gives its reaction to new government regulation

    Duration: 08:19

  • Embalming

    Are funeral directors sufficiently open about the services that appear on their bill?

    Duration: 06:54

  • Co-Op Pharmacies

    It is reported that the Co-Op plans to close its 750 pharmacies

    Duration: 03:22

Broadcasts

  • Wed 26 Feb 2014 12:00
  • Wed 26 Feb 2014 12:04

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