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The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, a window installer who has taken deposits of thousands of pounds without doing any work in return, and a garage that took in a car for costly repairs - but three years later still had not done them. Plus, advice on how to make sure you end up with the right trader for the job, and more problems solved at the Rip Off Britain Pop-Up shop in Liverpool.