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The consumer series returns with a special week of programmes investigating disastrous holidays and troubles with travel. Gloria Hunniford, Angela Rippon and Julia Somerville visit Tenerife, one of the most popular destinations for Britons abroad, to uncover why viewers' long-awaited trips have gone so badly wrong. As well as putting things right, they have plenty of advice to ensure the same situations don't happen to you.

Today the team unravel the costs and complications of checking-in airline baggage, and meet a couple who battled their insurance company for three years after a terrifying incident abroad that left them thousands of pounds out of pocket. Plus, the holidaymakers furious about being asked to pay a cancellation charge when it wasn't them that cancelled their trip, a company whose prices may end up more than you'd bargained for, and unexpected costs after buying a caravan.