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Action Fraud is the UK's national fraud and internet crime reporting centre. If you've been scammed, ripped off or conned, you can get in touch and report it. But a senior police officer who helped set up the centre says it isn't working properly and hasn't been well enough publicised. Traditionally British people have been reluctant to complain, preferring to suffer in silence when they're sold goods and services that don't come up to scratch. But a survey suggests that a new culture of complaining has developed, with increasing numbers of people willing to take a stand when they get poor service or shoddy goods. As English local authorities take on a bigger role in promoting public health, should their pension funds continue to invest in tobacco companies?

Presenter: Winifred Robinson
Producer: Jonathan Hallewell.