Episode 1
Gloria Hunniford, Angela Rippon and Julia Somerville return with the series exposing rip-off raw deals and poor service. They test the claims of a cash for gold company.
Angela Rippon, Gloria Hunniford and Julia Somerville return with a brand new series of the programme that battles on behalf of viewers who feel they've been ripped off or had a raw deal - and tries to get their problems resolved. Among today's stories, an experiment to test the claims of a cash for gold company - how much do they really pay out? And a woman on the warpath over her rocketing insurance premiums - could we all find ourselves paying the price for this year's floods? Plus, unmissable advice to stop YOU being ripped off - and the team opens the Rip Off Britain Pop-Up Shop, solving consumer problems face to face in Gateshead.
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Information and Advice from Today's Episode
Don't forget to download听Rip Off Britain's
Buying Goods 鈥� Know Your Rights
The Sale of Goods Act 1979 protects consumers who buy from traders by adding statutory rights to every contract.
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Under the Act if you buy something from a shop that is faulty, not as described or breaks down sooner than you could reasonable expect you can get a refund or repair.
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This also applies to second hand goods, if you鈥檙e sold a product with an existing fault and it wasn鈥檛 made clear to you when you bought it - you should be entitled to a refund, repair or replacement.听
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When you buy at a distance, online, over the phone or by mail order, you have the same rights as you would if you made the purchase in a shop and you are also protected under the Distance Selling Regulations 2000.
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This means that if you change your mind you can cancel up to (normally) seven working days after the date you received the goods and receive a full refund.
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To find out more about your rights when buying goods visit
Selling Your Gold
While at first glance selling your unwanted jewellery may seem a great way to earn money Rip Off Britain has uncovered that it鈥檚 not always the golden opportunity that鈥檚 promised.听
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Sylvia Rook from the Trading Standards Institute told us: 鈥楾here is a wide disparity in how much shops or dealers will pay for gold鈥�.
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鈥楿nfortunately there isn鈥檛 much trading standards officers can do if people are getting a bad deal, provided the trader is not actually misleading the seller about the gold鈥檚 worth.'
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鈥榃e can only urge people to shop around to make sure they are getting a fair price for their gold.鈥�
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The Trading Standards Institute advises consumers to:
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Never deal with people who visit your home asking if you have any jewellery to sell as they may be rogue traders or even would-be burglars
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Don't respond to adverts offering to buy gold if the trader has no fixed premises
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Remember that if someone tells you that they will give you X amount for a piece of jewellery, that is not the same as saying that it is worth that amount
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Get several quotes
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Make sure your jewellery is weighed with accurate scales, verified and stamped by an authorised person
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If your jewellery contains any precious stones be sure that their value is taken into account
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Any precious metal dealer is required to display a hallmarking notice notice in the location where they deal with customers - it is an offence not to do so
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Look for the carat marking on your jewellery's hallmarking stamp to check the gold's purity
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For more information visit the
Credits
| Role | Contributor |
|---|---|
| Presenter | Julia Somerville |
| Presenter | Julia Somerville |
| Presenter | Gloria Hunniford |
| Presenter | Gloria Hunniford |
| Presenter | Angela Rippon |
| Presenter | Angela Rippon |
| Producer | Lucy McLennan |
| Producer | Lucy McLennan |
| Executive Producer | Rob Unsworth |
| Executive Producer | Rob Unsworth |