Main content
Sorry, this episode is not currently available

Episode 5

Episode 5 of 20

Gloria Hunniford, Angela Rippon and Julia Somerville meet people fighting to get out of contracts they say are expensive or unfair.

Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal - and try to get their problems resolved. Among today's stories, they meet people fighting to get out of contracts they say are expensive or unfair - including the families who've found the cost of care homes can have an expensive sting in the tail, and a man who's lost eight thousand pounds trying to sell his timeshare. Plus, the cashback deals that could leave you out of pocket, and the team's experts solve more consumer problems at the Rip Off Britain Pop Up Shop.

45 minutes

Information and Advice from Today's Episode

Don't forget to download Rip Off Britain's

Understanding the Small Print

At Rip Off Britain we always say ‘don’t forget to read the small print’.Ìý

Ìý

But with terms and conditions often long, complicated and confusing, it easy to understand why many of us fail to scrutinize them fully before signing on the dotted line.

Ìý

It is essential that you understand the terms and conditions that you are signing up to in order to avoid being caught out by hidden charges, fees or conditions that you feel are unreasonable.

Ìý

You can find plenty advice on understanding the small print and at .

Paying by Credit Card - Section 75 of the Consumer Credit Act

A vital piece of advice that we know has saved the day for many Rip Off viewers is to, where possible, pay with a credit card.
Ìý
Michele Shambrook from the Citizens Advice consumer service told us:
Ìý
'If you use a credit card to pay for goods or services, you may be protected under section 75 of the Consumer Credit Act if something goes wrong. This legislation provides that your credit card provider can be held jointly responsible for any valid claim that you might have against the trader, for example if goods are faulty, not what you were expecting or never arrive. We recommend approaching the trader first, but you don't have to wait until you've heard back from them before getting in touch with your card provider. Section 75 can be particularly useful if you've had difficulty contacting the trader directly, bought the goods from a company which has gone out of business or from on which is based abroad.
Ìý
You can claim under section 75 if the total cost of the item is between £100 and £30,000, even if you didn't pay the whole amount on your credit card. If you decide to make a section 75 complaint then make sure you follow your card providers complaints procedure, and if it hasn't been resolved in 8 weeks you can take it to the Financial Ombudsman Service for more support.'
Ìý
Citizens Advice provides a to send to your credit card company if you need to make a claim under section 75.
Ìý
To find out more visit .

Credits

Role Contributor
Presenter Julia Somerville
Presenter Julia Somerville
Presenter Gloria Hunniford
Presenter Gloria Hunniford
Presenter Angela Rippon
Presenter Angela Rippon
Producer Lucy McLennan
Producer Lucy McLennan
Executive Producer Rob Unsworth
Executive Producer Rob Unsworth

Broadcasts