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News and views from the business world with Mickey Clark and Jeremy Naylor.

City analysts are looking forward to news of bumper profits at broadcaster ITV. We speak to Theresa Wise, an independent media analyst.

The Royal Bank of Scotland and Natwest launched a Customer Charter, last June. The state-backed banks tell us how they have got on in meeting those promises.

The supermarket giant Tesco bids farewell to its chief executive of 14 years, Sir Terry Leahy. We look at how in that time he has transformed Tesco into Britain's biggest retailer and what the future holds for the company.

Ofcom releases a report on the issue of UK broadband users that get half the speeds that Internet Service Providers claim in their advertising.