91热爆

The Rounds

There are 4 live shows. In each of the first 3 shows there will be 5 acts for the public to vote and choose their favourite. The winning act based on the viewer vote will go through to the Final. The second and third acts from the viewer vote will face the judges – the judges decide which act goes through to the Final.

The Final

In the last live show all six acts from the three rounds will perform and the public chooses their favourite.

How you can vote on Let’s Sing and Dance for Comic Relief 2017

Voting will be available by phone or via the 91热爆 website.

Telephone vote

1. The number to call for each act will be revealed during the programme. There is no voting via email, Red Button or by text. Any charity text donations to Comic Relief made separately to your vote do not affect your vote or the outcome.
2. Voters in the UK can choose either to call from their landline using the long (11-digit) number for the act(s) of their choice or from their mobile phones using the shortcode (7-digit) number for the act(s) of their choice. Please note that callers from the Channel Islands and Isle of Man should call from their landlines using the long (11-digit) number to avoid higher mobile charges, as the short (7-digit) numbers are not available in the Channel Islands or the Isle of Man for reasons outside of the 91热爆’s control.
3. Calls to the long (11-digit) number from landlines and mobiles cost 15p plus your network’s access charge. To vote from your mobile in the UK, please call the short (7-digit) number announced for your chosen act(s). Calls from mobiles to the short (7-digit) number cost 15p per vote and should cost less than calling the long (11-digit) number from your mobile so please, if you can, dial the short (7-digit) number from your mobile. You cannot text and you cannot dial the short (7-digit) number from a landline. The cost of your vote is for the cost of running the telephony services and is not a charitable donation to Comic Relief.

Online Vote

4. Viewers in the UK (including the Channel Islands and Isle of Man) will also be able to vote online by accessing the following link
5. Viewers who wish to vote online will need to sign in to a 91热爆 account at . If you do not have a 91热爆 account, you can register for one for free at . If you have any trouble registering or signing in, you can visit the help pages at . Please check your broadband or mobile contract to check the cost of using data services. Online votes will be limited to three votes per 91热爆 account. You may have experienced voting more than three times however only your first three votes will be counted.
6. The online vote will be open during the same period as the telephone lines. The results of the telephone vote and the online vote will be aggregated prior to any announcements.

Terms & conditions

7. If you are watching Let’s Sing and Dance for Comic Relief 2017 on 91热爆 iPlayer, following through a website or any other time shift, o catch up or on demand service you should not vote since the lines will have closed.
8. Voting is only open to individuals as consumers from the UK, and not to any agencies, businesses and/or companies. Please note that 91热爆 employees who are in any way connected to the vote, their close relatives or anyone directly connected in any way with the production of the programme or the provision of telephony services to the programme are not eligible to vote.
9. You must obtain the phone bill payer's permission before voting.
10. Opening and closing times will be specified on the programme.
11. Please be sure you carefully dial only the number of the act you wish to vote for.
12. Please do NOT call before the lines open, or after the lines have closed, as your vote will not be counted, but you may still be charged.
13. The 91热爆 reserves the right to disqualify votes if it has reasonable grounds to suspect that fraudulent, excessive or suspicious patterns of voting have occurred or if it considers there has been any attempt to rig the voting.
14. All voting will be overseen by an independent verification service.
15. The 91热爆 reserves the right to cancel or suspend voting at any time. In the event of any such cancellation or suspension, a technical failure or any other malfunction with the vote, the 91热爆 reserves the right to arrange for the winner to be decided by a contingency arrangement.
16. For purpose of verifying any claim for refunds (where offered for telephone votes) or investigating possible online voting irregularities, the 91热爆 may use cookies, log IP addresses or analyse the information from your 91热爆 account.
Users who vote online are subject to the 91热爆’s standard , and .
The 91热爆 will not publish this information or provide it to any third party without permission, except where required for enforcement of these terms. Please see the 91热爆’s Privacy and Cookies Policy for more information at
The 91热爆 will use your personal data in accordance with our Privacy and Cookies Policy, which you can read on , and our .
For example, we may use your personal data for the purpose of running the vote (including processing refunds or investigating possible voting irregularities) and for the purpose of where you have shown interest in a particular show, including voting online.
17. The 91热爆, its sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any vote being lost or not properly registered or recorded.
18. The voting in this programme accords with the , details of which can be found on the .
19. These Terms and Conditions are governed by the laws of England and Wales.

In order to cast your vote, you must sign in to your 91热爆 account. If you do not already have a 91热爆 account you will need to register before you can vote.

Once you have created a 91热爆 account you are then ready to go. You are advised to login to your 91热爆 account before the vote opens.

During the live show the presenter will let you know when the vote has opened. You will then be able to cast your vote online.

In order to vote on Let’s Sing and Dance for Comic Relief 2017, you will need to register for a 91热爆 account at .

Since this time last year, we've made a few upgrades to your 91热爆 account. Before you can cast your all-important vote online this year, we need you to sign back in and fill in a bit more info.

It only takes a minute, and it'll give you more ways to get the best out of the 91热爆 but make sure you allow time to do this before the vote opens as you don't have long to vote!

If you can't remember your password, you'll need to reset it. You can find out how to do that here.

If the vote is not displaying correctly on your device, then please try refreshing the page or using a different browser.

If you are using an ad-blocker then this may inhibit your ability to cast your vote. If you disable the blocker and refresh the page then you should be able to cast your vote.

First, we need to know if you are under 18 or 18 or over.

If you are under 18, we then ask you to provide your birthday. We also ask anyone aged 13 or over to provide an email address. Your email address lets you reset your password if you forget it. And it means we can get in touch if we need to tell you about something new, like a change to our terms of use.

If you are over 18, we might ask you for a stronger password if we think your password is not strong enough. We will also ask you to provide your full postcode, and if you want personalised 91热爆 newsletters.

If you previously used to sign in with a username, you'll need to use your email address from now on if you are over 13.
And if you previously used to sign in with Facebook or Google+, you won't be able to any more. You will need to provide a bit more info before you can sign in, which you can find here.

We use your UK home postcode to give you relevant local info online and in any email newsletters you sign up for. .

If you decide not to proceed with registering your 91热爆 account, then unfortunately you will not be able to cast your vote online. However, you can still always vote via phone. Just watch the show for the phone numbers or visit while the vote is open for the phone vote information.

This may be because you are trying to register a new account rather than sign in with your existing one. If you voted last year, then you should already have a 91热爆 account so make sure you rather than register it as a new account.

If you click on sign in and you are already signed in to your 91热爆 account then you will be directed to the 91热爆 homepage or you will remain on the same page. That means you are ready to cast your vote once it opens here:

Your 91热爆 account details can only cast three (3) votes in Let’s Sing and Dance for Comic Relief 2017. You may have experienced voting more than 3 times however only your first 3 votes will be counted.

We have a separate page that can answer your questions around signing in to your 91热爆 account, and also put you in touch with someone if you are unable to find the answer you need. .

We have a separate page that can answer your questions around registering for a new 91热爆 account, and also put you in touch with someone if you are unable to find the answer you need. .

If you have not used your account in a while and have forgotten your password, you will need to click on the 'forgotten password' link before the show to allow enough time for a new password to be sent through. This will only be possible if you provided a valid email address when registering.

If you have any questions about your 91热爆 account you can which might help.

Some parts of the 91热爆 are only meant for certain ages. We need to know how old you are to make sure you can use the parts that are meant for you. .

You can decide if you want to receive occasional emails to tell you about 91热爆 programmes and services or not. It's completely up to you. We may personalise them based on your location and how you use the 91热爆 online site, to help you get the most from the 91热爆. . You can also unsubscribe at any time.

Go to the 91热爆 account help pages, this has an FAQ section which may help.

If you are still having issues after going through the above link for help, then you should contact membership@bbc.co.uk.

If you have not used your account in a while and have forgotten your password, you will need to click on the ‘forgotten password’ link ahead of the show to allow enough time for a new password to be sent through. This will only be possible if you provided a valid email address when registering.

If you're having trouble voting online, you could try any of the following:

• Keep refreshing the page
• Clear your cookies and browser history
• Update your browser version
• Try a different browser
• Update your device's operating system
• Try a different device if you have one, such as your tablet, mobile or laptop

If you're still having trouble voting online, then don't forget you can always vote by phone to make sure you cast your all-important vote. The numbers will be displayed in the show and online while the vote is open.

No, you will not be charged to vote online by visiting during the live show. Please check your broadband or mobile contract to check the cost of using data services.

You can vote using your mobile phone, tablet or your home computer. Online votes on different devices using the same 91热爆 account details will count towards the maximum number of votes per account.

Yes.

N.B. Throughout these FAQs, “UK mobile phones” means mobile phones provided in the UK under UK contracts by Vodafone, O2, Everything Everywhere (previously T Mobile and Orange), Virgin and ‘3’.

If your call was to the long (11-digit) number from either your landline or mobile phone, you will have been charged 15p plus your network’s access charge for voting. The access charge is set by your telephone service provider and can be found by calling them or visiting their web site. More information about how these numbers work can be found at .

We state clearly on screen and verbally when the voting period opens and closes and that callers should wait until that time before casting their vote. There is a small chance that if you called outside this time that another network other than BT would charge for this call. If you have been charged, then notify your service provider immediately.

All voters are asked to dial carefully. The 91热爆 has implemented a thorough testing schedule before each show to ensure correct audio is playing on the correct line for each act. If you have a phone bill you can send us, we can check whether the number you called corresponds with the correct audio for your chosen act.

Because the phone lines are very active throughout the UK when the vote window opens, some callers may experience the engaged tone - especially those in rural/remote areas. We recommend that you call back within a couple of minutes when the traffic through your local exchange would have subsided. Engaged tones are controlled at local telephone exchanges and are something that the 91热爆 cannot control. You can also opt to vote online via .

If, after dialing the first four numbers of the premium rate number you heard a dead tone, then this means that you are premium rate barred and you should check with your telephone service provider about lifting the ban if you wish to vote for an act in Let’s Sing and Dance for Comic Relief 2017. You can also opt to vote online via bbc.co.uk/rednoseday.

Given the high volume of viewers and callers that some TV voting shows generate, it is possible for a very large number of people to pick up the phone simultaneously when the onscreen announcement is made. Sometimes this can cause some callers to get an engaged tone for short periods of time immediately after an onscreen announcement; however, any congestion tends to clear quite quickly. You can also opt to vote online via

No method of voting offered is available outside of the UK (where the UK includes the Channel Islands and the Isle of Man).

Like all the big shows, Let’s Sing and Dance for Comic Relief 2017 uses a voting system where at least the first eight digits of the phone numbers are the same for all acts, with only the last few digits of the phone number changing depending on who you want to vote for.

As the telephone network only uses the first eight digits in a telephone number to route calls to the voting system, it is impossible for calls for different acts to be treated differently.

Once calls reach the voting system they are answered in turn, on a first-come, first-served basis. Each answering point is instructed to accept votes for all acts; there are no dedicated answering points for the individual acts.
This means that your chance of getting through to vote will never depend on the act you wish to vote for.

Mobile Short Dial Codes (MSDCs) are the numbers to call (not text) from UK mobile phones where callers are charged a guaranteed fixed price for the call (15p for Let’s Sing and Dance for Comic Relief 2017 voting) regardless of their UK mobile telephone service provider. The MSDC numbers are shorter than a normal telephone number, typically between 5 and 7 digits long.

When MSDCs were introduced, calling the premium rate ‘09’ numbers from mobile phones resulted in a large variance in charges, dependent on the UK mobile telephone service provider. MSDCs removed that variance.

Calls to the Let’s Sing and Dance for Comic Relief ‘09’ numbers, whether from a landline or mobile, cost the caller 15p plus the access charge set by the landline or mobile telephone service provider of the caller. The impact has reduced that variance in charges, made the differences public and resulted in that variance being across both landline and mobile calls.

The continued use of MSDCs for voting therefore has the advantage that callers from UK mobile phone networks should pay less to vote as no access charge is applied to these calls.

When voting from a UK mobile using a MSDC number you will hear a vote confirmation message in the same way you would when voting by calling a ‘09’ premium rate number from a landline.

Using your UK mobile phone, simply dial the short number shown on screen for your chosen act/s, when the vote is open. There is one number allocated to each act. If you call while the vote is open you will hear a message confirming your vote. If you try to call when the vote is closed you will hear a closed non-chargeable message. You can’t text/SMS to the MSDC.

Text voting cannot be offered for Let’s Sing and Dance for Comic Relief 2017 due to the relatively short periods in which the vote is open and during which the result needs to be provided and verified. There is the risk of potential delays within the mobile networks at busy times which could result in text votes not being received within the period the vote is open. With a phone call, if the exchange is busy you will hear an engaged tone, however with text/SMS you would not know if there is any late delivery of your vote (causing it to not be registered). There are no such potential network delays with MSDCs other than busy tones at local exchange level with heavy traffic.

In addition, call attempts to MSDCs outside of the vote open period, or to numbers no longer in use, are non-chargeable to callers, unlike text where charges may still apply.

The advantage of using telephone calls for voting rather than text voting is that the caller knows at the time of the call that their vote has been counted and also that they have been charged for their vote. They will also know from receiving an engaged tone if they did not get through and that they can then just press redial to try again. The same is not true of text voting as the texter has to wait for a confirmation message back from their mobile telephone service provider which may take some time to arrive or which may not arrive at all.

Voting on Let’s Sing and Dance for Comic Relief 2017 via a MSDC from UK mobile networks will cost 15p per vote.

No. Calls outside the vote open period and those made to any of Let’s Sing and Dance for Comic Relief 2017 numbers not currently in use will not be chargeable.

It is very unlikely that callers will be charged when calling a closed vote line as we use free of charge messaging during these times. If you have been charged, then notify your service provider.

The Channel Islands and Isle of Man are covered by separate mobile telephone service providers who do not currently support voting by MSDCs. Viewers in these regions may still be able to vote by dialling the ‘09’ numbers for the Let’s Sing and Dance for Comic Relief 2017 acts from their landlines or mobiles at 15p plus their network’s access charge per vote.

No. MSDC voting is only available from mobile phones, if you try to call a MSDC from your landline you will not be connected to the voting service and your vote will not be counted. In a very small number of cases, the landline telephone service provider may route the call to a local destination as it may match a “local” telephone number which may result in a ‘wrong number’ call being made. Such calls would be chargeable if they are answered.

No. Let’s Sing and Dance for Comic Relief 2017 voting will be made using online and telephone call voting only as this offers the caller the benefits of knowing at the time that they place their vote that their vote has been counted and that they have been charged. This would not be true of text votes.

Yes. It will cost you 15p plus your mobile network’s access charge per vote. The ‘09’ voting numbers should preferably only be called from your landline if you have one. If using your mobile, you should call the MSDC if you can as it will be cheaper at 15p per vote. No access charge is applicable on the MSDCs. If you decide to call the ‘09’ voting numbers from your UK mobile phone then you will hear a non-chargeable message at the start of the call asking you to call the MSDCs instead. If you remain on the line after the message then you will be able to vote for your chosen act but your UK mobile telephone service provider will charge 15p plus the network’s access charge per call.

No, you should not receive any text messages from Let’s Sing and Dance for Comic Relief 2017 or any other organisation as a result of voting using the MSDCs. The 91热爆 does not sell on nor, except if required to do so for legal reasons, supply mobile telephone numbers to any third party. Text spamming is caused by companies sending unsolicited text messages to mobile telephone numbers. The 91热爆 in no way supports this practice and takes great care to guard numbers from any unauthorised use. If you receive unwanted text messages from other companies that you are being charged for, you can contact Phone-paid Services Authority, the premium services regulator on 0300 30 300 30 (standard geographic charges from landlines and mobiles will apply) between 10am and 4pm Monday to Friday (excluding Bank Holidays) or via to report this.

91热爆 Helpline: 0370 010 0222 (standard geographic charges from landlines and mobiles will apply)

There are a small number of UK mobile phone users who are unable to call MSDCs, you should check with your mobile telephone service provider to see if you can lift the calling bar or simply vote by calling the ‘09’ voting numbers using a landline.

Not all UK telephone service providers, including some VOIP operators, allow voting by traditional premium rate ‘09’ numbers.
The new MSDC numbers are intended only for voting via the UK mobile telephone service providers and so will almost certainly not be supported by the fixed line and VOIP telephone service providers.

No.

No, subject to the caps, all votes will be counted.

The MSDCs are provided by the UK mobile telephone service providers and are only accessible via these operators. It is also unlikely that calls can be made to MSDCs from UK mobiles when these are outside of the UK, as this would be subject to mobile telephone service providers’ international roaming arrangements with foreign telephone service providers.

No. 91热爆 does not receive any revenue. Revenue from the calls (if any) goes to charity.