91热爆

Update on data security incident

The 91热爆鈥檚 information security team has alerted us to a data security incident.

Published: 29 May 2024

The 91热爆’s information security team has alerted us to a data security incident, in which some files containing personal information of some 91热爆 Pension Scheme members were copied from a cloud-based storage service. The files include some Pension Scheme members’ personal information including details such as names, National Insurance numbers, dates of birth and home addresses.

It is important to note that this information does not contain any telephone numbers, email addresses, bank details, financial information, usernames or passwords, and did not involve the Pension Scheme website or our member portal: myPension Online, or existence checking service: myPensionID. It is also important to note that analysis undertaken by our specialist teams currently shows no evidence that the affected files have been misused.

The data files involved were copies and there is therefore no impact to the operations of the Scheme which continues as normal.

We sincerely apologise to all members affected. We are taking this incident extremely seriously and we want to reassure you that the source of the incident has been secured. We are working at pace with specialist teams internally and externally to understand how this happened and have also put in place additional security measures to monitor the situation.

We appreciate any incident involving personal data is worrying, and we are contacting all members affected by either email or post. If you are not contacted, this means you are not affected.

Analysis undertaken by our specialist teams currently shows no evidence that the affected files have been misused, and this continues to be monitored. Whilst there is no specific action affected members need to take, it is always important to be alert to data and cyber security. We encourage members to be cautious of any unsolicited and unexpected communications that ask for your personal information or ask you to take unexpected steps. This includes unexpected letters, telephone calls, texts or emails and information that refers you to a web page. Please also avoid responding to, clicking on links, or downloading attachments from suspicious email addresses. If you are unsure don鈥檛 respond.

You can find general guidance and advice from the National Cyber Security Centre.

We apologise again to all members affected and will provide further updates as appropriate.

If there are any questions or concerns, members can contact the pension service line.

  • Telephone

    0303 081 2848

  • Email

  • Address

    91热爆 Pension and Benefits Centre

    3 Central Square

    Cardiff

    CF10 1FT

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