Seeing a Download Failed message on the 91Èȱ¬ iPlayerÌýapp on your mobile or tablet?Ìý
- Close the app completely and then re-open it.
For some people, this has re-established the connection and allowed the download to complete in full.
Ìý - Make sure you have a strong internet connection.
Downloads will fail if the internet connection cuts out, so make sure you have a strong internet connection. You could try disconnecting your device from the internet and reconnecting. If you're using WiFi, rebooting your network at the router may also help.Ìý
Ìý - Using Amazon Fire or Android? Clear the cache on the app.Ìý
Some users have found that this helps. Sign out of your 91Èȱ¬ account on the app first, then tap:
| Amazon Fire | Settings > Applications > Manage installed applications > 91Èȱ¬ iPlayer (Kids) > Clear cache |
| Android | Settings > Storage > 91Èȱ¬ iPlayer (Kids) > Clear cache |
- Outside the UK?
It isn't possible to download or stream programmes on 91Èȱ¬ iPlayer if you're outside the UK, or if 91Èȱ¬ iPlayer thinks you're outside the UK. Read more about this here:ÌýCan I use 91Èȱ¬ iPlayer when I'm outside of the UK?
Still having problems?
Try these further steps:
- Uninstall the appÌý
- Turn off the WiFi/mobile network on your device
- Restart the device
- Turn on the WiFi/network on the device again
- Install the 91Èȱ¬ iPlayer app again
Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again after deleting the app.Ìý
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Having trouble downloading on the 91Èȱ¬ iPlayer Downloads application for computers?ÌýHave a look at the Troubleshooting problems with downloads on a computer or laptop page for steps to try.
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