91Èȱ¬

Freelance Payment Portal: FAQs

Updated: 11 November 2024

Please continue to accept and claim your payments as normal prior to Friday 8th November on the current Freelance Payment Portal.

Freelancer FAQ's

What has changed?

The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, 91Èȱ¬ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you a more intuitive and streamlined experience.

When did this change happen?

The changes to the FPP and introduction of 91Èȱ¬ Connect went live on Monday 11th November.

When do I register for 91Èȱ¬ Connect?

You do not need to take any action until you receive the registration email. Here’s what you can expect now that the system is live. All emails will be sent to the personal email address provided by you to your 91Èȱ¬ contact.

If you have an ongoing engagement which began before Monday 11th November and you have had your booking confirmation email: You should have received the 91Èȱ¬ Connect registration email on Monday 11th November.

If you have a future-dated engagement which begins after Monday 11th November and you have had your booking confirmation email: You should have received the 91Èȱ¬ Connect registration email on Monday 11th November.

If you are going to begin an engagement on or after Monday 11th November, and your booking is being raised on or after that date: You will receive your booking confirmation email with your terms and conditions attached on the day the booking is approved. You will then receive the 91Èȱ¬ Connect registration email within one hour.

What do I do now?

If you have an active freelance engagement with the 91Èȱ¬, you can continue to accept and claim your booking on the upgraded FPP.

If your engagement is still active, you should have received a 91Èȱ¬ Connect registration email. Follow the instructions in that email to register for 91Èȱ¬ Connect, log in to the upgraded FPP, and continue to accept or claim payments.

What happened to the information held on the current FPP?

All information held on the current FPP has been migrated across to the upgraded FPP. This includes:

  • All booking information
  • All payment history
  • Any active engagements and future-dated payment lines to be claimed.

Do I need to register for the new FPP if I am already registered on the current FPP?

Yes, you need to register for the new FPP to ensure you can continue to claim your payments for any active engagements. If you have an active freelance engagement, or a confirmed future-dated engagement, you should have received an email from 91Èȱ¬ Connect with instructions for registering. The details of your engagement have been migrated to the upgraded FPP.

Is 91Èȱ¬ Connect the same as 91Èȱ¬ Login?

No, 91Èȱ¬ Connect is solely used to access the FPP. 91Èȱ¬ Login will continue to be used for other systems, including mandatory training.

What should I do if I encounter an issue?

If you are experiencing a technical issue with 91Èȱ¬ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.

Are there any training materials available?

Training materials are available for both 91Èȱ¬ Connect and the FPP. These include:

Agent FAQ's

I am an agent representing freelancers

What has changed?

The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, 91Èȱ¬ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you an easier and streamlined experience.

When did this change happen?

The changes to the FPP and introduction of 91Èȱ¬ Connect went live on Monday 11th November.

When do I register for 91Èȱ¬ Connect?

You do not need to take any action until you receive the registration email. Here’s what you can expect now that the system is live. All emails will be sent to the agent email address provided by you to your 91Èȱ¬ contact.

  • If you represent a freelancer with an ongoing engagement which started before Monday 11th November and you have received the booking confirmation email: You should have received the 91Èȱ¬ Connect registration email on Monday 11th November.
  • If you represent a freelancer who has a future-dated engagement which begins after Monday 11th November and you have received the booking confirmation email: You should have received the 91Èȱ¬ Connect registration email on Monday 11th November.
  • If you represent a freelancer who is going to be engaged from or after Monday 11th November, and you don’t receive the booking confirmation email before the system goes live: You will receive the booking confirmation email with the terms and conditions attached on the day the booking is approved. You will then receive the 91Èȱ¬ Connect registration email shortly afterwards.

What do I do now?

  • If a freelancer you represent has an active engagement, you can continue to accept and claim their payments on the upgraded FPP.
  • If a freelancer you represent has a future-dated engagement, you should have received a 91Èȱ¬ Connect registration email with instructions for registering. Follow the steps outlined in that email to access the upgraded FPP and continue to claim any unclaimed payments.

Will I still have visibility of booking and payment history on the new FPP?

Yes, all the booking and payment information that was on the current FPP has been migrated across to the upgraded FPP.

What if my client is part way through an engagement when the FPP goes live?

Bookings which had been accepted prior to go-live do not need to be accepted again in the upgraded FPP. You will need to register on 91Èȱ¬ Connect to log into the new FPP, then you can continue to claim any outstanding payments. PAYE bookings accepted in the old FPP will continue to auto-claim as usual once accepted.

Can I download invoices on the new portal?

Yes, there is the option to download a PDF invoice and also print any invoices.

What should I do if I encounter an issue?

If you are experiencing a technical issue with 91Èȱ¬ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.

Are there any training materials available?

Training materials are available for both 91Èȱ¬ Connect and the FPP. These include:

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