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After seven and a half years working on Ouch, I've developed a finely-tuned skill. I can spot a mention of the word 'disabled' in a web page from about fifty paces. This can be annoying, for instance when I'm relaxing at the weekend and thinking about anything but work, but obviously it comes in useful at other moments. Like when I spotted in The Times about Hamburger University.

What's Hamburger University, I hear you ask? Well, it's the Illinois-based global training centre for McDonald's, the multinational burger chain. (Other burger chains are available. Please remember to eat burgers responsibly and in moderation. Et cetera, et cetera and so on and so forth.)

But here's the line that caught my eye:

There are roleplays: how to interact with disabled customers, blind customers, aggressive customers, children ...

So this means, in theory, that the next time you succumb to temptation and nip in to buy a Super Whopper Double Bumper Mega Cheese 'n' Baconburger with Fries and Extra Thick Milkshake, you will not be stared at oddly if you're a wheeler, a wobbler, a blindie or indeed any other impairment.

Now come on, you've got to admit that this is the sort of information you need to know ...