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I was at a conference the other day and during the lunch hour stopped by the NCIL stand. Among the usual items on display was a publication that immediately caught my eye - 'The Rough Guide to Managing Personal Assistants'.

Having recently had to say goodbye to a PA myself, I felt that this was timely advice which seemed to be very well presented. In fact I wish I'd read it before having that difficult conversation.

As I remarked to NCIL's personable information officer, Wendy Gross:

"Managing people at work is one thing, but when they're in your house and doing personal care for you, it's a different dimension altogether."

Wendy promised to look into alternative formats for me. Tape is out of the question these days. I don't know about anybody else, but I don't even have a cassette player anymore.