Listening outside the UK

Why are there advertisements on podcasts accessed outside the UK?

Anonymous — Thu, 03 Oct 2019 13:43:36 +0000

Why are there advertisements on podcasts accessed outside the UK?

On 1st May 2018, the 91�ȱ� introduced advertising on podcasts delivered outside the UK.

For more information, visit the 91�ȱ� World Service Radio FAQ page. You'll see the Frequently Asked Questions - Advertisements on Podcasts section on the right-hand side of the page.

If you're in the UK and are incorrectly getting advertising on podcasts, visit the following page for help resolving this: I'm in the UK. Why am I getting advertisements on podcasts?

Anonymous (not verified) 03 October 2019

Will my podcasts download automatically while I'm away on holiday?

Anonymous — Thu, 03 Oct 2019 13:43:36 +0000

Will my podcasts download automatically while I'm away on holiday?

That depends on the podcast software you use.

Most podcast software will check podcast feeds regularly and download new episodes automatically. However, it may require you making sure your computer or device is switched on, connected to the internet, and that your podcast software is running. This may not be possible or practical, so you may need to make other arrangements (e.g. asking a friend to download episodes on your behalf).

Many of the 91�ȱ�'s podcasts are available to download internationally through the 91�ȱ� Sounds website.

If you have access to the internet while you're on holiday, you may not have to miss out. Check our How do I download a podcast episode from the website? page for advice on how to download podcasts from the internet browser on your computer, mobile or tablet.

Check how long the podcast is available for

If you have subscribed to a 91�ȱ� podcast, but are going to be away on holiday for a while, please note that some podcast episodes are only available for seven days before being removed. That means that if you're away for longer than seven days your chosen podcast(s) might not be available to download when you get back. To find out more about podcast episode availability, please see our How long are podcasts available for? page.

Anonymous (not verified) 03 October 2019

Can I use 91�ȱ� Sounds when I travel outside the UK?

Anonymous — Thu, 03 Oct 2019 13:45:45 +0000

Can I use 91�ȱ� Sounds when I travel outside the UK?

You can listen to most of our live and on-demand radio content from anywhere in the world.

Why can't I listen to certain programmes outside the UK?

For rights reasons, we might not be able to make certain content available outside of the UK. For example:

certain sports coverage
some music content (particularly classical music or live concerts)

When we restrict a live radio stream outside the UK, you’ll hear “This content is unavailable due to technical or rights reasons.” If an on-demand programme is restricted, you'll see a "Sorry, this content can only be played in the UK" message on the app and a “Not available” message on the website.

If you're in the UK but you're seeing or hearing a message telling you that certain content isn't available, check our Why do you think I'm outside the UK? page for more advice.

Can I download programmes or podcasts while I'm outside the UK?

You can download most of our podcasts (depending on rights) from the 91�ȱ� Sounds app or website from outside of the UK. Find out how:

For rights reasons, you can't download radio programmes (that haven't been made into podcasts) from outside the UK.

Anonymous (not verified) 03 October 2019

Can I download podcasts and programmes outside of the UK?

Anonymous — Thu, 03 Oct 2019 13:46:29 +0000

Can I download podcasts and programmes outside of the UK?

You can download most podcasts on the 91�ȱ� Sounds app or from the 91�ȱ� Sounds website from outside of the UK. This includes using the website on your phone or tablet browser. Some podcasts can only be downloaded within the UK due to rights agreements which prevent us from making the content available internationally. Music and sports programmes are most likely to be restricted.

You can't download radio programmes on the 91�ȱ� Sounds app from outside the UK. Again, this is due to rights restrictions.

Download before you go

If you're travelling outside of the UK, consider downloading programmes and podcasts before you go.

Anonymous (not verified) 03 October 2019

How do I use 91�ȱ� Sounds if I live outside the UK?

Anonymous — Mon, 28 Sep 2020 11:10:03 +0000

How do I use 91�ȱ� Sounds if I live outside the UK?

You can use 91�ȱ� Sounds by visiting www.bbc.com/sounds or by installing the 91�ȱ� Sounds app.

The 91�ȱ� Sounds app is available on devices running Amazon Fire 6, Android 7 or iOS 15 and above. Just search '91�ȱ� Sounds' in your app store. If your device doesn't meet those requirements, or if you're in a location where the app isn't available, you can use the 91�ȱ� Sounds website instead.

Do I need to sign in to use 91�ȱ� Sounds?

Yes, to use the 91�ȱ� Sounds app you'll need to log in with a 91�ȱ� account. Follow the on-screen prompts to create a 91�ȱ� account if you don't already have one. For help signing in or creating an account, visit the 91�ȱ� account help site.

Why isn't the 91�ȱ� Sounds app available in my country?

Currently, the 91�ȱ� Sounds app is not available in India, China, Russia or Vietnam as the local data rules in these countries do not comply with the 91�ȱ�’s privacy policies, which you can read here: Using the 91�ȱ�: Your Information & Privacy. If this situation changes, we will update this page.

Just so you know...

For rights reasons, it isn't possible to download radio programmes from outside the UK. But you can download podcasts on the 91�ȱ� Sounds app or from the 91�ȱ� website. Here's how:

We're also not able to make some content available outside the UK, including the Radio 5 live sports extra station, CBeebies Radio, certain sports and music coverage. Other programmes may also be available within the UK only, but again this will be due to rights agreements.

Anonymous (not verified) 28 September 2020

Why do you think I'm outside the UK?

Anonymous — Tue, 26 Sep 2023 13:50:02 +0000

Why do you think I'm outside the UK?

Most of our radio programmes and podcasts are available internationally, but occasionally we need to restrict programmes to within the UK. Usually, it’s sporting events that are affected (have a look at our Why isn't all sports coverage available? page) as rights restrictions prevent us from distributing some programmes outside the UK. Sometimes other types of programmes may also be restricted.

So if you're hearing a message advising that “This content is unavailable due to technical or rights reasons,” there's no play button for an on-demand programme and a message displaying “Not Available,” or you're hearing advertisements on podcasts, it might be because we think you're outside the UK.

Why do you think I'm outside the UK?

There are several reasons why we think you're outside the UK. The most common are either:

Your IP address, which is the address websites use to determine where in the world you are, not being registered in the UK
You are using a VPN (Virtual Private Network), proxy, or similar service which masks your IP address

But you can do something about it.

This page will explain what can be done and will also list other possible reasons why this could be happening and what to do.

Using a VPN or proxy? Try disabling it.

If you are using a VPN or proxy service and are in the UK, try disabling it to see if that helps. If we detect you might be using a VPN, you’ll be unable to play UK-restricted programmes. This is because we need to be confident you're in the UK, and if you're using a VPN or proxy, we can't detect reliably where you are.
Maybe your IP address isn't registered in the UK?

If your ISP (Internet Service Provider) has supplied you with a recently created or newly sourced IP address, it may be that it hasn't been registered correctly or sometimes it may just take a few weeks for the various databases across the internet and our own database to be updated to recognise the IP address as being located within the UK.

You should check with your ISP whether this could be the case before deciding to contact our support team.
Check your IP address yourself

While not definitive, there are various IP checking websites, such as www.whatismyip.com or www.whatismyipaddress.com for example, that will list your IP address, where it believes you are, whether any services (such as a VPN) are being used, and what ISP the address is registered with.

If those details are different to what you believe are correct, contact your ISP as it's possible the IP address has been recently obtained by your ISP, or it may not be registered correctly, or is awaiting certain databases to be added, which could take a few weeks.

If you are going to contact our support team, please include your ISP details.
Web accelerator

If you're using a web accelerator, try disabling it to see if that helps.
Work computer

Some companies and organisations might have an internal network which routes data outside the UK. It's worth checking with your company's IT support to confirm.
Tor Network

If you are using or participating in the Tor network, be aware that you need to use a Tor relay node for our systems to confirm you are in the UK.
Using a mobile device?

In addition to the above guidance, check whether any data reduction features are set in your browser settings as some mobile browsers route data outside the UK when data reduction features are used.

Chrome may refer to this as ‘Reduce data usage’ in Bandwidth Management and Opera may refer to this as ‘off road’ or ‘Turbo mode’ depending on your browser version. And remember to check your browser is up to date. You can also try another browser.

Also, data compression apps may route data outside the UK, so try disabling them.
Subscribed to podcasts?

On 1st May 2018, the 91�ȱ� introduced advertising on podcasts delivered outside the UK. If podcasts you’re subscribed to download automatically when they become available and you spot the odd podcast with advertisements even though you're in the UK, it's possible that one of the above circumstances (like being on a VPN enabled network) may have occurred when the podcast was downloaded.

Anonymous (not verified) 26 September 2023