How do I clear the cache?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

Your browser saves information from web pages to help them load more quickly next time you visit them – this is known as a cache. If you’re experiencing problems with the 91�ȱ� Sounds website or 91�ȱ� Sounds app on your mobile or tablet, try signing out of your account and clearing the cache.

Windows

Google Chrome

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
Click the Chrome menu button on the browser toolbar (three vertical dots) and select 'Clear browsing data'
Use the menu at the top to select the amount of data that you want to delete. Select 'Beginning of time' to delete everything
Select the tick boxes for the types of information that you want to remove
Click 'Clear browsing data'

Firefox

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
Click on the Menu button (three horizontal lines on the top right), then select 'Settings'
From the menu choices on the left, select 'Privacy & Security'
In the 'Cookies and Site Data' section, click 'Clear Data'
Select 'Cached Web Content'
Click 'Clear'

Edge

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
Click on the Menu button (three dots on the top right), then select 'Settings'
Choose 'Privacy, search, and services' from the left-hand menu
Under 'Clear browsing data' select 'Choose what to clear'
Choose a time range to remove. 'All time' will clear all of your browser cache.
Tick 'Cookies and other site data'
Click 'Clear now'

Apple Macintosh

Safari

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
In the Safari menu, select 'Clear History' and 'Website Data'

Firefox

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
In the Firefox menu, go to 'Tools' and select 'Clear Private Data'
Ensure the 'Cache' box is ticked
Click 'Clear Private Data Now'

Google Chrome

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
In the Chrome menu, select 'Clear Browsing Data'
Select the checkboxes for the types of information you wish to remove
Use the 'Clear data from this period' menu to select the amount of data you want to delete
Click 'Clear Browsing Data'

iPad or iPhone

Safari

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
Open the 'Settings' app on your iPad or iPhone
Scroll down the list of options on the left and tap on 'Safari'
On the right, choose 'Clear History and Website Data'

91�ȱ� Sounds app

Sign out of your 91�ȱ� account (click on your account name and select 'Sign out' then 'Continue')
Delete and reinstall the app. Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again

Android phone or tablet

Internet browser

How to clear the cache on your Android device's internet browser will depend on the browser your device uses. For information on how to clear the browser cache on most Android devices, check this wikiHow article. The 91�ȱ� is not responsible for the content on external sites.

91�ȱ� Sounds app

Long-press on the 91�ȱ� Sounds app then select 'App info'
Under 'Storage and cache,' choose 'Clear cache'

If you continue to have problems after clearing the cache, try clearing the storage. There are two ways to do this.

Long-press on the 91�ȱ� Sounds app then select 'App info'
Under 'Storage and cache,' choose 'Clear storage'*

You can also delete and reinstall the app*

*Please bear in mind that clearing the storage/deleting the app will remove any programmes you have downloaded, so you will need to download these again

The 91�ȱ� is not responsible for the content of non-91�ȱ� websites.

Anonymous (not verified) 03 October 2019

Help fixing problems with 91�ȱ� Sounds on your computer

Anonymous — Thu, 03 Oct 2019 13:46:29 +0000

Help fixing problems with 91�ȱ� Sounds on your computer

Before following any of the steps below, search our known issues to check whether you are experiencing a known problem.

Having problems with 91�ȱ� Sounds on your computer? Try the following steps:

Step 1: Clear your cache
When you clear the cache on your internet browser, you’re removing data your browser has stored on your computer. This can be a very useful first step in trying to resolve a problem. For instructions, visit the How do I clear the cache? page.
Step 2: Try an alternative browser
If you find that you’re not able to play programmes on 91�ȱ� Sounds then you may wish to try a different browser. You’ll find a list of compatible browsers on our Can I use 91�ȱ� Sounds on my computer? page.
Step 3: Check your internet connection
If you have problems playing programmes from other providers, or across all browsers, try moving closer to your router and switching off other devices that are connected to the internet at the same time.

Try a wired connection. If that helps but you’d prefer to be on WiFi, consider changing the channel your WiFi router transmits on. The following external link has guidance on how to do this: Tech Advisor: How to change your router channel for better WiFi (The 91�ȱ� is not responsible for the content of external sites.)

Anonymous (not verified) 03 October 2019

Computer issues

How do I clear the cache?

Windows

Apple Macintosh

iPad or iPhone

Android phone or tablet

Help fixing problems with 91�ȱ� Sounds on your computer

Having problems with 91�ȱ� Sounds on your computer? Try the following steps: