91热爆

Category: 91热爆

Date: 01.02.2005
Printable version

An emphasis on greater transparency, objectivity and accountability underpins the 91热爆's new procedure for handling editorial complaints, which goes live today.

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First announced in July last year, the streamlined procedure is designed to make it easier for the public to make a complaint and obtain, where appropriate, a speedy correction.

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A new Code of Practice has been published on a dedicated website - bbc.co.uk/complaints - to ensure the public know what to expect when they make a complaint.

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The website will report on the volume and range of complaints we've received and, where relevant, our responses and details of clarifications, corrections and remedial actions taken.