Category: 91热爆
Date: 25.01.2005
Printable version
91热爆 Governors today publish
the latest findings of their Programme Complaints Committee - for the
period 1 October to 31 December 2004.
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The Governors' Programme Complaints Committee (GPCC)
is responsible for monitoring the effectiveness of complaints handling
by the 91热爆, including hearing appeals from complainants who are not
happy with the responses they have received from 91热爆 management.
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The GPCC came to findings on 14 appeals in this quarter:
13 related to matters of fairness and accuracy and one concerned matters
of taste and decency.
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After careful consideration the GPCC upheld in part
one appeal.
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In the foreword to the bulletin, Richard Tait, Chairman
of the Governors' Programme Complaints Committee, said: "As a contribution
to the public debate about its mission and the future, last year the
91热爆 published Building Public Value.
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"In it, Governors identified the 91热爆's complaints
system as one of the areas in need of reform. As a result, from 1 February
this year, 91热爆 management are introducing a new process for handling
complaints.
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"The aim is to deliver greater accountability,
transparency and a speedier resolution of complaints. A key responsibility
for the committee will be to ensure that these commitments are met."
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Notes to Editors
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The Governors' Programme Complaints Committee (GPCC)
consists of five Governors of the 91热爆, to whom the full Board of Governors
has delegated the power to consider appeals.
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They are: Richard Tait, Deborah Bull, Professor Fabian
Monds and Angela Sarkis. A fifth Governor will be appointed to the Committee
shortly.
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It is the specific function of the GPCC to consider
appeals against decisions and actions of the Programme Complaints Unit
(PCU) or of 91热爆 management in dealing with serious editorial complaints.
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The GPCC considers appeals in relation to complaints
about programmes transmitted, or material carried, by the 91热爆's domestic
public services on radio, television and online and which allege:
that the complainant has suffered unfair treatment
in a transmitted item
that the complainant's privacy has been unjustifiably
infringed, either in a programme or item as transmitted, or in the process
of making the programme or item, or
that there has otherwise been a failure adequately
to observe the 91热爆聮s editorial guidelines.
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From 1 February 2005, as part of the new arrangements
for handling complaints, the GPCC will consider the decisions and actions
of the Editorial Complaints Unit which will replace the PCU.
