About the Children's Experience

How do I create a child profile on 91�ȱ� iPlayer?

Anonymous — Tue, 01 Feb 2022 15:30:02 +0000

How do I create a child profile on 91�ȱ� iPlayer?

Setting up a child profile on 91�ȱ� iPlayer is quick and easy, and you can do it from any of your devices.

Trying to remove a child profile? Check the Can I remove a child profile after it’s been created? section below.

Setting up a profile on the 91�ȱ� iPlayer mobile/tablet app:

An adult will need to be signed in first to set up a child profile.
After launching the app, tap the blue avatar on the top right of the home screen
Select the pink monster/+ Add Child button on your account screen
Create a display name. There’s a maximum of 50 characters. This can’t include special characters (e.g. %?£).
Enter the date of birth. This is so your child can see content that's appropriate for their age. The maximum age for a child profile is the day before their 13th birthday.

Setting up a child profile on the 91�ȱ� iPlayer TV app

Select the pink monster/Add child icon when you open the app, or by selecting the blue and white initial on the top left of the homepage. An adult will need to be signed in already on that TV to set up a child profile.
Enter a display name. There’s a maximum of 50 characters and this can’t include special characters (e.g. %?£).
Date of birth. This is so your child can see content that's appropriate for their age. The maximum age for a child profile is the day before their 13th birthday.
Choose a linked account. If there's more than one adult signed in to 91�ȱ� iPlayer on your TV already, you'll need to choose an account to link the child profile to

Setting up a child profile on the 91�ȱ� iPlayer website

Head to the iPlayer homepage bbc.co.uk/iplayer
An adult will need to be signed in first to set up a child profile.
Select the blue avatar on the top left of the home screen.
Select the pink monster/Add child icon to add child profile.
Choose a display name. There’s a maximum of 50 characters and this can’t include special characters (e.g. %?£).
Enter the date of birth. This is so your child can see content that's appropriate for their age. The maximum age for a child profile is the day before their 13th birthday.

Children will not be able to sign in to other 91�ȱ� websites and apps through their profiles.

Can I create more than one child profile?

Yes, you can:

Tap/click the blue avatar on the top right on the mobile/tablet app and website, or go back to the Select Who’s Watching screen on TV
Select the Add Child option again to create another child profile

Can I remove a child profile after it’s been created?

Yes, you can. You'll need to do this on a browser.

Go to your 91�ȱ� account settings
Click into the Children's settings tab
Click on Delete child profiles
Select the child profile you want to delete
Click the Delete button to confirm

How do I set up a child account?

For help with setting up child account, check the following 91�ȱ� account help page with step-by-step instructions: How to register for a child account

Anonymous (not verified) 01 February 2022

Can I stop my child from accessing my profile on the 91�ȱ� iPlayer mobile/tablet app?

Anonymous — Fri, 17 Jun 2022 15:25:03 +0000

Can I stop my child from accessing my profile on the 91�ȱ� iPlayer mobile/tablet app?

Yes, you can!

As well as protecting your children from programmes that may not be suitable, the parental guidance lock can be used to prevent your child from accessing other profiles on the 91�ȱ� iPlayer app.

How do I set up parental guidance?

Make sure you're signed in on an adult's profile, then:

Select Settings > Parental Controls > Enable parental controls
Choose and enter a 4-digit PIN and choose and answer a secret question. Tap 'Activate.'

How do I turn the lock on for profile switching?

Once the lock has been set up within the adult profile, it can then be switched on within the same settings screen.

Tap Settings > Parental Controls. Enter your PIN to be taken to the Parental control options.
Tap Profile switching lock to switch on the profile lock. The parental guidance lock can also be switched on here.

Now, when a child profile is switched to an adult profile, the app will require the PIN to be entered.

How do I turn off the lock?

1. Tap Settings > Parental Controls
2. Enter your four-digit PIN
3. Toggle off the profile switching lock. You can also turn off all parental controls, or have only the profile switcher enabled.

How can I change the PIN or password?

Tap Settings > Parental Controls. Enter your PIN.
Tap on PIN and secret question
Make the changes you'd like to make to the PIN and/or secret question
Tap Save

What if I forget my PIN or secret answer?

If you forget your PIN, you can use your secret question to gain access to the parental guidance lock settings in the app.

Tap Settings > Parental Controls
When prompted for the PIN, tap Forgot PIN?
You'll be asked for the answer to your secret question

If you forget your secret answer, tap on 'Forgotten answer?' for instructions on what to do next.

You can change the lock settings via one of the following methods, depending on the device:

Android or Amazon Fire
- Go to your device Settings > Apps > 91�ȱ� iPlayer and select Storage and Clear storage or Clear data. This will reset your parental guidance lock, so you can set up a new PIN and secret question/answer.

iOS
- You'll need to remove and then reinstall the 91�ȱ� iPlayer app via the Apple App Store in order to reset the parental guidance lock.

With both methods, you will lose any downloaded content in the app.

Will the lock work on my downloads?

Yes, guidance information is displayed for all programmes in the app, whether streamed on-demand or downloaded.

What are the terms and conditions for using the Parental Guidance and Profile Switcher lock?

If you permit a child to use your device, you are solely responsible for determining whether the 91�ȱ� content is appropriate for that child to view. The 91�ȱ� parental guidance lock provides a way to help you control how guidance-labelled 91�ȱ� content may be played on your device. If you turn on the Parental Guidance Lock, the app will not be able to access guidance-labelled content unless you type in your PIN. If you turn on the Profile Switching Lock, a child profile can't be switched to an adult profile without entering the PIN.

Anonymous (not verified) 17 June 2022

91�ȱ� iPlayer Children's Experience help

Anonymous — Mon, 20 Jun 2022 09:25:02 +0000

91�ȱ� iPlayer Children's Experience help

Anonymous (not verified) 20 June 2022

What is the Child Experience on 91�ȱ� iPlayer?

Anonymous — Fri, 06 Oct 2023 11:00:02 +0000

What is the Child Experience on 91�ȱ� iPlayer?

The Child Experience on iPlayer brings the best of C91�ȱ�, CBeebies and other suitable 91�ȱ� programmes to one place.

Under-13s can easily find something to watch thanks to more child-friendly categories like Trending, Drama, Funny and Cartoons. And the bright and bold design helps children understand that it's an experience just for them.

Kids can browse and discover age-appropriate programmes, and add their favourites to My Programmes. They can also pick up a show from where they left off on any device. If they're using the 91�ȱ� iPlayer mobile/tablet app, they can also download their favourite shows to watch on the go!

What content is available on Child Profiles?

At the moment, Child Profiles can access all CBeebies, C91�ȱ� and family-friendly programmes that we know kids love.

The homepage will be tailored to the age of the child who is watching. For example a child aged 0-3 will see CBeebies programmes only on their homepage, with a focus on cartoons, songs and shows for parent and baby to watch together, whereas a 10-12 year old will see a mix of mainly C91�ȱ� and family-friendly programmes like Strictly and Doctor Who.

To protect little ones from switching to an adult's profile on the 91�ȱ� iPlayer app, we have introduced a Profile Switching Lock. This means that when an adult profile is selected from a child profile, users will need to enter their PIN.

For more information on this, have a look here: Can I stop my child from accessing my profile on the 91�ȱ� iPlayer mobile/tablet app?

Child profile or child account?

There are two ways for little ones to enjoy the Child Experience on 91�ȱ� iPlayer: Child accounts and Child profiles.

Child profiles are used within 91�ȱ� iPlayer, and Kids pages across our website. They give children their own personalised view of 91�ȱ� iPlayer, allowing them to stream, download, add their favourite programmes and continue watching from where they left off. Child profiles are created and accessed through a signed-in adult account, and are used only for accessing family-friendly programmes.

Child accounts are used across the 91�ȱ�, not just for iPlayer; useful for when older kids want to use other parts of the 91�ȱ�, for example to join the conversation on C91�ȱ� programmes or have their say on Newsround articles. They can access the whole website, including 91�ȱ� News and 91�ȱ� Sounds. Child accounts are set up by a parent, and permissions are controlled by that linked adult account. Children can sign into their account using a username and password.

How do I create a child account or profile?

For help with setting up and removing child profiles, check the following page: How do I create a child profile on 91�ȱ� iPlayer?

For help with setting up child accounts, check the following 91�ȱ� account help page with step-by-step instructions: How to register for a child account

Anonymous (not verified) 06 October 2023

How can I install the 91�ȱ� iPlayer app on my child’s device?

Anonymous — Fri, 06 Oct 2023 11:10:02 +0000

How can I install the 91�ȱ� iPlayer app on my child’s device?

The 91�ȱ� iPlayer app for mobiles and tablets can be installed from the App or Play Store.

The age rating for the iPlayer app is 12+, so some users may need to review the settings on their children's devices in order to install the app.

The steps for reviewing and setting app exceptions vary depending on the device that your child is using. The following links* should help:

* Please note, the 91�ȱ� is not responsible for content on third party websites.

If you need more help, please contact the manufacturer's support teams via their website.

For more information on which mobiles or tablets can use the 91�ȱ� iPlayer app, have a look here: Can I use 91�ȱ� iPlayer on my mobile or tablet?

Anonymous (not verified) 06 October 2023