How do I use parental controls on the TV app?

Setting up a parental lock is the best way to control what your children have access to on 91Èȱ¬ iPlayer. Click on the relevant question to find the answer you're looking for:Ìý

Using Sky, Virgin TiVo, YouView or Apple TV? Visit the following page for information on using their parental controls: How do I use parental controls on Sky, Virgin TiVO, YouView or Apple TV?

How do TV parental controls work?

The parental controlsÌýset on the iPlayer TVÌýapp for smart TVs, games consoles and set-top boxes is specific to that device and not linked to your 91Èȱ¬ account or to theÌýmobile/tablet app or website.

How do I set up the lock?

  1. Open the 91Èȱ¬ iPlayer app on your TV and head to the menu on the left-hand side. ChooseÌýSettings ³Ù³ó±ð²ÔÌýParental controls.

    Image of the Parental Controls menu on the 91Èȱ¬ iPlayer TV app. The Parental Controls button is highlighted
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  2. Select Parental ControlsÌýto head to the set-up screen.ÌýCreate your PIN or password. Once you've done this, select OK. You'll be asked to confirm that it's correct.

    Image of the parental controls set-up page on the iPlayer TV app
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  3. On the next screen, check your details and confirm.

    Image of the parental controls confirmation screen on the iPlayer TV app. The new password is displayed and the 'Confirm' button is highlighted

How do I turn off the lock?

  1. Select Settings > Parental Controls
  2. ChooseÌýParental ControlsÌý(this will show as 'ON')
  3. In the next screen, enter the PIN or password you set when you created the lock, then click OK


How can I change the PIN or password?

  1. SelectÌýSettings > Parental Controls
  2. ChooseÌýChange PIN or Password
  3. You'll need to enter the current PIN or password,Ìýthen click OK
  4. From here, you can create a new PIN or password, then click OK

What if I forget my PIN or password?

You'll need to remove the parental guidance lock and then set it up again from scratch. To remove the lock if you've forgotten your PIN or secret answer:Ìý

  1. Head to SettingsÌýand selectÌýParental Controls
  2. The Parental Controls will show as 'ON'

    Image of the TV app Parental Controls page showing that parental controls are currently on
  3. On your remote, press right, right, right, right, left, left, left, left (four each way)
  4. The Parental Controls will now be cleared and will show as 'OFF.'

Using Sky, Virgin TiVO, YouView or Apple TV? Visit the following page for information on using their parental controls: How do I use parental controls on Sky, Virgin TiVO, YouView or Apple TV?

What are the terms and conditions for using the lock?

If you permit a child to use your device, you are solely responsible for determining whether the 91Èȱ¬ content is appropriate for that child to view. The 91Èȱ¬ parental guidance lock provides a way to help you control how guidance-labelled 91Èȱ¬ content may be played on your TV. If you turn on the parental guidance lock, your device will not be able to access guidance-labelled content unless you type in your password or PIN.
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