91Èȱ¬

91Èȱ¬ Gloucestershire has put together the following list of telephone numbers that may be of use during the flood crisis.

This is not a comprehensive list but is being updated regularly. The situation is changing all the time - please listen to 91Èȱ¬ Radio Gloucestershire for minute-by-minute updates on the flood crisis and the water and power supply around the county - click on the Listen Live link on this page or tune in on:

104.7 FM and 1413 AM

95 FM Stroud and 95.8 FM in Cirencester

FOR VULNERABLE PEOPLE (eg in urgent need of water delivery or other support)

• Gloucestershire County Council - 0800 954 8966
  (out of office hours and for emergencies – Social Care Emergency Duty Team - 01452 614758
  Ìý
• Rotary Helpline - elderly or infirm needing waterÌý- 0797 280 6726
  
• Red Cross Helpline - food parcels, water, hygieneÌýpacksÌý- 0844 391 1048
  
• Gloucester City Council 91Èȱ¬less TeamÌý- 01452 396345

HEALTH

• Public Health InfolineÌý01386 565 143
  
• NHS Direct 0845 4647 - you can also find special medical advice for the current emergency on the NHS Direct website at www.nhsdirect.nhs.ukÌýand guidance from the Health Protection Agency on keeping health risks to a minimum at www.hpa.org.uk/flooding

WATER

• To report empty or damaged bowsersÌý0800 032 014
  If you see anyone vandalising a bowser or abusing a bowser - ie taking more than a fair share of water from it - please report to Gloucestershire Police on 0800 092 0410
• SEVERN TRENT WATER
  - For bottled water drop points and general information 0800 100 300
  - 24-hour customer service line 0800 783 4444 (IGNORE the message directing you to a recorded message line 0800 100300 and hold on the line to speak to an advisor)
  - Bowser Hotline 08456 022 055
  - To report tags taken off bowsers to policeÌý0845 090 1234 (if tag is removed do not use water)
• Bottled water distribution
  - GloucesterÌý Keith Birtles 01452 396400
  - Tewkesbury David SteelÌý01684 295010
  - CheltenhamÌý Jane GriffithsÌý01242 774944ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý

ELECTRICITY

• Central NetworksÌý0800 328 1111

VOLUNTARY AND DONATIONS

• Gloucestershire Flood Relief Fund
  Sort code 40-22-09
  Account number 82191385
  Cheques payable to: Gloucestershire Flood Relief Fund
  HOW TO MAKE A DONATION
  = over the counter at any UK branch of HSBC, C&G or the Chelsea Building Society - cheques should be made payable to: Gloucestershire Flood Relief Fund
  = by internet or phone banking - the sort code is 40-22-09, account number 82191385

• Severn Trent Transport & Driver Volunteer LineÌý
  If you are willing to drive or provide transport to help Severn Trent deliver water supplies around Gloucestershire please call their volunteer line on 07824 432316
  
• British Red Cross for volunteers 0844 391 1048 e-mail: floodinghelpline@redcross.org.uk
  The British Red Cross has set up a helpline to co-ordinate offers of accommodation and practical help. Volunteers at a Red Cross centre in Bristol will direct assistance to those in greatest need.Ìý They are also ready to take calls from people requiring help.
  
• British Red Cross Flood Appeal
  You can give in any of the following ways
  = Make a secure online donation by credit or debit card at www.redcross.org.uk - see link at top right hand side of this page
  = Text FLOODS and the amount you would like to donate to 64483 to make a donation via your Paypal account e.g. 'FLOODS 10' to donate £10
  = Give over the phone by calling 0845 054 7200
  = Visit your local Red Cross shop
  = Send cheques, made payable to British Red Cross National Floods Appeal to:
  British Red Cross National Floods Appeal, Freepost RLSA-XLXK-SXKZ, London
  EC2Y 9AL
  
• Gloucester City Volunteer Co-ordinatorÌý01452 39616
  Have enough volunteers for now but please advise of care homes which need
  water as they have volunteers who can get to them.
  
• Cheltenham Volunteer Bureau - looking for volunteers to help man the water distribution drop points in Cheltenham. Call 01242 257727 or email enquiries@volunteeringcheltenham.org.uk
  
• Furniture Recycling Project - if you have furniture to donate to help flood victims call 01452 302303
  
• RSPCA Appeal - The RSPCA has launched an urgent appeal to help its flood rescue work - a third of all its field staff are involved in what it is classing as a national emergency. To donate call 08707 540 540 or visit www.rspca.org.uk (link on right of this page)
  
• RSPCA Emergency Helpline- if you need water for livestock or animals 08705 555999

FIRE SERVICE

- Operation Community Care for pumping, assistance and other flood-related advice 01452 729340

GLOUCESTERSHIRE POLICE

To report non-life-threatening flood related incidents cal 0800 092 0410 (and not 0845 090 1234, the usual police number. Please ONLY call 999 in an emergency so that those in life-threatening situations can receive access to services as fast as possible).

TRAVEL & TRANSPORT

Highways Agency Information Line: 08457 504030

Gloucestershire Highways Department - for road closures or to report flood damage to roadsÌý 08000 514514

National Rail EnquiriesÌýÌý08457 48 49 50

Buses: StagecoachÌý01242 575 606

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Other contact numbers

SAMARITANSÌýÌý08457 909090

ENVIRONMENT AGENCY FLOODLINEÌý0845 988 1188

GLOUCESTERSHIRE HOSPITALS cancelled appointments 0800 0193368

NHS DirectÌý- 0845 4647

DENTAL TREATMENT - if you need emergency dental treatment call 01452 318858

NATIONAL FARMERS UNION - 01392 627 400

NEED A REPUTABLE PLUMBER? Visit the website of The Institute of Plumbing and Heating Engineering (www.iphe.org.uk) and click on "Find a Plumber", or call 01708 472791

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