Lucy's On The Case
Post categories: on the case
| 16:45 UK time, Monday, 6 February 2012
Colette Chilcott from Bridgend got in touch with X-Ray after she ordered a new computer for her son that never turned up.
She鈥檇 paid almost 拢1,800 for the high-tech tablet she bought聽 ten months ago from Surrey Stores in Dorking, 鈥淲e hoped that it would arrive whilst was home for Easter, so he could take it back to Milan with him.鈥
Lucy found out Colette鈥檚 son desperately needed the state of the art computer for his studies,
鈥淗e's always wanted to be a car designer so this is one of his dreams come true.鈥
But Easter came and went and the computer didn't arrive so they emailed Surrey Stores. Colette said they were getting nowhere, 鈥淭hey're made in Japan and they said that it was something to do with the tsunami they've had out there.鈥
After this they told them it would be September but it still didn鈥檛 arrive, 鈥淸My son has] emailed them since, we're still waiting for an answer. I just want my money back now.鈥
Lucy got on the case for Colette and discovered that under Distance Selling Regulations she could have cancelled the order as the computer hadn't arrived.聽 Furthermore when she did cancel in September she should have had a refund within 30 days. So, where's her money?
Well after X-Ray contacted them to find out, Surrey Stores said they鈥檇 issued a refund in September but, after having checked, they now realised the transaction wasn't completed. The company says it didn't know the refund hadn't been received as they didn't hear from Colette or Chris.
Surrey Stores has now apologised and refunded Colette her 拢1,798 as well as a 拢50 credit voucher as a gesture of goodwill.
That鈥檚 another case closed!
